Review failed subscription payments before retrying
After automatic retries finish, review an unpaid or past-due product subscription and retry the oldest unpaid payment. This covers NMI, Authorize.Net, Square and Mercado Pago. Retrying does not itself confirm collection.
- Creator Platform
When a manual retry is available
Open Payments, Subscriptions, and a subscription whose payment status is Unpaid or Past due. Manual retry is for NMI, Authorize.Net, Square and Mercado Pago after automatic retries are exhausted or unavailable.
This is subscription-retention work on a product you already sell. It is not retail checkout lead capture, rental billing or account-plan billing.
How a retry works
Retry the oldest unpaid payment using a saved card or a newly added card. You can optionally set the selected card as the subscription's default payment method.
The same card can be retried up to three times. After three unsuccessful attempts, a 24 hour cool-down applies before that card can be retried. Localized warnings show when another retry is not yet available. Charge Card stays unavailable while automatic retries are still running.
What this does not do
Opening Retry Payment does not collect money by itself. This article does not recommend a retry, perform a payment, or prove a successful collection.
Creator Agents have no financial-transfer capability for this job. Other payment processors are not claimed here.
Where to find it
Go to Payments, Subscriptions, open the unpaid or past-due subscription, then Retry Payment.
